ONEpass User Guide
LSU Athletics is excited to introduce a new way to manage your mobile season tickets for the 35 home baseball games this season. ONEpass is a new feature that allows a season ticket holder to only download each seat once to their wallet instead of having to download them 35 times for every game. ONEpass will automatically update overnight after an event is played to display the next event in your season ticket package. If you transfer your tickets, the event will show as “voided” or collapse in your mobile wallet. All remaining events can be viewed and managed in MyAccount.
What is ONEpass?
ONEpass is a smart ticket that will simplify your digital wallet. Add ONEpass once per seat and it will automatically update to the next event.
1. Quick and Easy: Add each ONEpass to your digital wallet just once.
2. Declutter your Wallet: ONEpass automatically updates to the next event in your plan, series, or season.
3. ONEpass is Smart: ONEpass will update if the tickets are transferred or become unavailable.
4. Transfer and Manage Ticket: You can still transfer and manage eligible tickets from my account.
What Happens When ONEpass is Transferred?
When a ticket is transferred, sold, exchanged, or returned the ONEpass in the digital wallet will display “VOIDED” in Apple devices and collapse in google devices.
In My Account, the ticket will no longer display under My Upcoming Events. In addition, if you click on “View ONEpass events” under the Event Details Page the event will be greyed out.
ONEpass Instructions
Login in to My Account
Click on the Upcoming Events section of your account:
Select Your Event in Your Upcoming Events List
Select the event you wish to access:
Read through the ONEpass overview:
Add to Wallet
Click “Add to Wallet” button on your ONEpass:
Click “Add” in the top right corner to add your ONEpass to your mobile wallet:
You’re done! Your ONEpass will rotate and automatically update before the next event
ONEpass FAQs
What is ONEpass?
ONEpass is a smart ticket that will simplify your digital wallet. Add ONEpass once per seat and it will automatically update to the next event.
Is ONEpass available for all tickets?
Currently eligible for plan, series, and season tickets.
How do I know if a ticket is a ONEpass?
When you retrieve/access your ticket in My Account, the ONEpass logo displays on the top right corner of ticket.
How do I add a ONEpass to my digital wallet?
Login to My Account on your mobile device. Click Add to Wallet, and you’re done!
How many times do I have to add my ONEpass?
Add each seat just once. Your ONEpass knows to rotate to the next event automatically.
When does my ONEpass update to the next event?
ONEpass automatically updates after an event has ended to display the next event. The update may not be immediate.
How do I know if my ONEpass has been updated?
Check the ONEpass in your digital wallet to verify. After the previous event has passed, it shows the next event’s date! The update may not be immediate.
My ONEpass didn't update. What do I do?
ONEpass will automatically update before each preceding event. If you do not see the update, please contact the Ticket Office. If you are attending a double-header event, see the question below.
I am attending a double-header event, why don't I see it in my ONEpass?
For double header events, please login to My Account and download a single pass for the second event. The second event of the day will not show in your ONEpass.
What happens when I transfer, sell, exchange, or return one of my tickets?
The ONEpass in your digital wallet will display “VOIDED” or collapse, depending on your mobile device. In My Account, the ticket will no longer display under My Upcoming Events. In addition, if you click on “View ONEpass events” under the Event Details Page, the event will be greyed out.
Can I transfer, sell, exchange, or return an entire ONEpass?
No, but the events included in your ONEpass can be managed individually. The recipient of a transferred, sold, or exchanged individual ticket will receive a single pass, not a ONEpass.
Can I see my season tickets individually, and choose not to use ONEpass?
Individual passes will not be available if it’s a ONEpass ticket.
I deleted my ONEpass. Can I add it to my digital wallet again?
Yes, go to My Account and access your passes anytime.