New Protocols Used to Streamline Concessions Experience

by Kent Lowe | Sr. Assoc. Communications Director
Stadium Guidelines and Procedures +0
New Protocols Used to Streamline Concessions Experience

BATON ROUGE – It’s been a part of the football experience for what seems like forever. 

It as much a part of a night or day in Tiger Stadium as the pass or run is to the offense or the sack or interception is to the defense. 

Concession purchases of food and beverage will still be a part of the gameday experience in one of college football’s most hallowed venues; but, like everything in 2020, Tiger Stadium concessions will be a little different. 

But don’t be worried. Many of your favorite concession snacks will be available in pre-packaged containers to minimize workers contact with food and decrease transaction times. 

No matter what you want to eat or drink if you are planning to go to a concession stand you will not be able to use cash. It’s all part of the protocols being put in to allow a limited number of fans to come to football games safely this season. 

LSU Athletics Venues Going Cashless in 2020

This season, LSU Athletics will accept only credit card and mobile payments for merchandise and concessions. The move to cashless operations is designed to minimize points of contact for fans and improve speed of service.

“This is all about improving the fan experience and safety at our venues,” said Robert Munson, senior associate athletic director. “Reducing contact points when making transactions is a key component of that and will allow our fans to purchase concessions and merchandise with a heightened level of comfort.”

Fans at LSU athletic events will be able to purchase concessions and merchandise using one of four payment types:

All major credit cards
Apple Pay
Android Pay
Tiger Cash (concessions only)

LSU Athletics concessions in general seating areas are operated by Aramark.

For those fans who only have cash there will be two “Cash-to-Card” machines that will turn cash into credit cards. These will be located on ground level located at Gate 10 and also at the southwest ramp. 

Concession locations that Tiger fans have gone to for years may not be available this year because of the location and the space available, but concession stands, including some new portable stands, that will be available can easily be found with the new LSU Sports Mobile App. Also, there will be more vending machines than ever before located throughout the areas where fans will be seated in Tiger Stadium. In addition, some 30 concession hawkers will be going through the seats to sell concession items. 

The core menu for concession stands will include standard items such as: water, Coca-Cola products, hot dogs, hamburgers, nachos (in a container with a lid), popcorn, peanuts and candy. Along with that specialty groups inside the stadium footprint will include: Dippin’ Dots, Mini Melts, Leroy’s Lemonade and Cou-Yon’s. 

This season, spectators entering Tiger Stadium will be able to bring one (1) factory sealed bottle of water of no more than 32 ounces through the gate with them. 

In another change, for those fans that are used to purchasing the refillable souvenir cups, the refill stations will not be available, again for customer safety. The cups can be refilled at concession stands and customers will be provided a refill in a new paper cup. 

Condiment stands will not be set up next to concession stands, but pre-packaged items like ketchup, mustard, relish, etc., will be provided to fans at the stands. 

Also, as announced earlier, based on updated directives from state public health officials, LSU does not anticipate serving alcohol in general or premium areas of Tiger Stadium for game 1 of the 2020 football season. This is subject to change and LSU will continue to coordinate with state officials.

Things will also be different for those attending the games and sitting in the premium club areas. For years, Drakes Catering of Baton Rouge has handled food and beverage in those areas with buffets and self-service locations. This year, all food from Drakes will be served to customers by staff workers. 

LSU will open the 2020 football season at home against Mississippi State at 2:30 p.m. CT on Sept. 26, the first of 10 Southeastern Conference games the Tigers are expected to play. Stadium capacity for the home opener has been set at 25 percent. Extensive ticket, parking and safety policies along with Gameday maps are available at LSUsports.net.